SpeakerDriveSpeakerDrive

Fair Use Policy

Last Updated: March 28, 2025

Purpose

This Fair Use Policy establishes guidelines for reasonable and appropriate use of the SpeakerDrive platform. These guidelines help maintain platform integrity, ensure fair access for all users, and protect the quality of our service.

Platform Usage Guidelines

Search and Lead Discovery

Reasonable Use:

  • Conduct searches that align with your professional focus and expertise
  • Use filters and search terms to find genuinely relevant opportunities
  • Allow reasonable time between bulk search activities

Usage Limits:

  • Automated search tools or scripts are not permitted
  • Excessive rapid-fire searching may trigger temporary restrictions
  • Search frequency should reflect genuine prospecting needs

Lead Unlocks and Credits

Fair Usage Patterns:

  • Unlock leads you genuinely intend to contact
  • Use credits for opportunities that match your service offerings
  • Allow reasonable evaluation time before unlocking additional similar leads

Credit Management:

  • Credits are intended for active prospecting, not stockpiling contacts
  • Sharing unlock data outside the platform violates our terms
  • Bulk unlocking for data harvesting is prohibited

Email and Integration Usage

Gmail Integration:

  • Send outreach messages at reasonable intervals
  • Respect recipient preferences and unsubscribe requests
  • Maintain professional email practices and avoid spam behaviors

API and Integration Limits:

  • Use third-party integrations (CRM, etc.) within their intended scope
  • Don't circumvent rate limits or technical restrictions
  • Ensure connected accounts comply with their respective terms of service

Credit Refund Guidelines

Refund Eligibility

Credits are automatically refunded when you rate a lead as "Poor" and select one of these qualifying reasons:

  • Invalid Contact Info - Primary contact method doesn't work (hard email bounce, incorrect LinkedIn URL, etc.)
  • Inaccurate Data - Core lead details are substantially incorrect (contact no longer at organization, wrong role, fundamentally incorrect event details)
  • Other - Must include specific explanation for consideration

Fair Use Guidelines for Refunds

What Constitutes Fair Use:

  • Legitimate data quality issues as defined above
  • Reasonable number of refund requests relative to total unlocks
  • Specific, factual explanations for "Other" category requests
  • Good faith efforts to use the provided contact information

What May Indicate Misuse:

  • Requesting refunds for lack of response to outreach (non-response doesn't indicate bad data)
  • Excessive refund rates compared to typical user patterns
  • Vague or non-specific explanations in "Other" category
  • Requesting refunds for leads that don't match personal preferences rather than data accuracy issues

Refund Review Process

Automatic Refunds: Most qualifying requests are processed immediately when you submit a "Poor" rating with a valid reason.

Manual Review: We may review accounts that show unusual refund patterns, including:

  • Refund rates significantly above platform average
  • Repeated "Other" category requests without clear data quality issues
  • Patterns suggesting system abuse rather than legitimate quality concerns

Enforcement and Account Protection

Usage Monitoring

We monitor platform usage to ensure fair access for all users:

  • Automated Detection: Our systems identify unusual usage patterns
  • Usage Alerts: Users may receive notifications about approaching limits
  • Pattern Analysis: We review accounts with atypical usage for potential issues

Response to Policy Violations

Violations of this Fair Use Policy may result in:

  • Educational Outreach: Initial contact to clarify policy expectations
  • Temporary Restrictions: Limited access to certain features during review
  • Account Suspension/Termination: We reserve the right to suspend or terminate user accounts at any time, with or without cause, and with or without notice, at our sole discretion

Data Quality Improvement

We use usage patterns and feedback to continuously improve our platform:

  • Identify and address data quality issues
  • Optimize system performance and reliability
  • Enhance user experience based on legitimate usage patterns

Your Rights and Responsibilities

User Rights

  • Request clarification on any usage limits or policy decisions
  • Appeal enforcement actions with additional supporting information
  • Receive explanation if your account is flagged for review
  • Access support for legitimate usage questions

User Responsibilities

  • Use the platform in good faith for its intended professional purposes
  • Respect system limits and avoid circumventing technical restrictions
  • Provide honest feedback to help improve platform quality
  • Report suspected abuse or policy violations

Data Quality Commitment

We use your feedback and usage patterns to continuously improve our service:

  • Legitimate usage helps us identify and fix data quality issues
  • Fair use patterns improve system performance for all users
  • Honest feedback enhances the platform experience

Contact Us

Questions about this policy or specific refund situations:
Email: support@speakerdrive.com

Peak Performance Publishing, LLC
Blue Bell, PA

Policy Updates

We may update this policy as our platform evolves. Material changes will be communicated via email and posted on our website.

This Fair Use Policy works in conjunction with our Terms of Service and Privacy Policy. In case of conflicts, our Terms of Service take precedence.